You can write off bad debt / clear any outstanding client balances by using the invoice screen to make a credit note. You will use a dedicated product (a client bad debt write off product) to record this.

• You can find more information and a step by step guide for this on our Help Documentation portal - HERE

If your practice does not have a dedicated product for this, a practice owner/ezyVet Super user with correct permissions will need to have created this first.

• You can find more information and a step by step guide for this on our Help Documentation portal - HERE