The maximum attachment file size is set to 7MB in ezyVet.

Emails can only be 10MB in size, max to be received by any standard email provider.

When emails are sent from ezyVet, this attachment limit of 7MB does not account for the size of the body or CONTENTS of the email. This means customers who have images and background graphics in the body/contents of their emails will have an increased file size.

Emails over 10MB in full sent will fail to be received by providers due to being over the maximum file size providers can handle.

We deceased the attachment limit to account for this and to ensure emails will meet the 10MB size limit for customers who have custom images and files in the bodies of their emails (outside of just attachments).