The purpose of this guide is for you to help us more efficiently help you when submitting tickets. 


In ezyVet almost every record has its own special 'link' called a record link. These links allow us to gain quick access to a specific record rather than having to navigate and search through ezyVet. 


When submitting a ticket, it's always helpful if you add screenshots but adding record links will allow us to access the affected records much more quickly and provide faster resolutions for your tickets. 


To get the link for any record simply right-click on the record name (1) and select 'Copy Link' (2) as shown in the below screenshot: 



Once you have copied this you can paste this directly into your ticket or anywhere on your computer: