As we work towards a resolution for our elastic search functionality, we are using a "failover" search method.

This will prevent any speed issues with your site, but there are some limitations in the search functionality of this failover.

Listed below are the search queries that will and won't work during this fail over period. 




Contact Record

Queries that will work:

  • First Name
  • Surname
  • Contact Code


Queries that won't work: 

  • Phone Number 
  • Address 
  • Cannot navigate to "next page" 



Patient Record

Queries that will work: 

  • First Name
  • Patient Code
  • Microchip Number
  • Rabies Number


Queries that won't work:

  • Surname
  • Breed
  • Species 
  • Cannot navigate to "next page" 



Clinical Record

Queries that will work:

  • Clinical Record Number 


Queries that won't work:

  • First Name
  • Surname
  • Cannot navigate to "next page" 




Please note, this is a temporary workaround while we continue to investigate the elastic search issue.