|This guide runs through a summary of how the ezyVet team update your site and the update process.|
Technology is always changing and advancing, and to stay on the cutting edge we need to ensure we are running consistent and timely updates to the ezyVet system.
This includes updates for security purposes, updates for new features, fixes for issues in the system and updates that will make the system more robust.
ezyVet's update process follows an 'agile' structure - this is a common structure software companies use.
This means that our updates follow a regular, repeatable work cycle.
New features/improvements that are to be included in the next update are compiled, reviewed and documented in our ezyVet updates and release notes before the update to the latest version is actioned.
We update our customers sites in stages - this means that we cycle through a structured list of customers, where we update sites in batches.
Customer sites are grouped into the below, distinct groups. These groups define which stage in our update cycle your site will be upgraded.
*Stable is the most robust and reliable version of ezyVet.
As a customer, you can request to be moved into the different categories for the stable releases if you meet the criteria as listed in the above table, e.g. a move from Stable to Stable - Early Adoption. This will be at the discretion of the clinic admin team and through consultation with ezyVet support.
Customers cannot request to be moved to Bleeding Edge at this current stage - this is a select group that need to go through an authorization process to be applicable to this version type.
Most updates have very minimal downtime or are actioned outside of your main business hours/during the quieter periods. This downtime can vary depending on the size of the site and the size of the update.
Generally, this update process follows a 6-8 week cycle, depending on the below.
The size of the update - Not all updates are equal!
The updates we roll out vary in size, complexity and in what kinds of updates are included. For example, some updates involve new modules and features, other updates may be predominantly improvements to the existing system.
Some updates are therefore bigger in size than others.
The size of your clinic - Some sites need more time than others!
The size of a clinics site will often play a part in the amount of time it takes to update their system. For customers with very large sites where we have assessed there may be a potential for downtime will be contacted by ezyVet support to organize a specific time for updating to occur. This will mitigate the impact of the update for larger sites.
If your clinic is 24/7 or emergency
Should a clinic be a 24 hour, 7 day a week clinic, the ezyVet support team may contact these clinics to organize a time for updates that are large in size, or the technical team have noted there could be downtime during updating.
Should you know a specific day/time that is generally the quietest in the clinic or the best time to be updated, you can request this be set as your default update day and time for all future updates. Please contact ezyVet support with this information through the support button on your ezyVet site.
e.g Sunday at 3am is generally the best time for an update for my clinic, please log this as my preferred update time moving forward for each release.
Help - How does ezyVet update my system? - Release Cycle and Version Updates
Modified on: Thu, 6 Dec, 2018 at 9:09 AM
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